Shipping & Exchanges
What to do when Exchanging an item:
To properly make an exchange we first need to have the damaged or incorrect items sent back to Salt and Thread Co., LLC. Please make sure that all goods are packaged securely and with proper postage.
- We will not accept any exchanges that are worn and are not in their ‘original condition’
- We will only accept exchanges within 15 days of delivery.
- The cost of sending a package back for an exchange is the responsibly of the customer.
- Please email firstname.lastname@example.org for the return address.
Please allow up to 14 working days for us to receive and process exchanged items.
Exchanged goods are sent out free of charge.
Please do not send back items unless you have been advised by a person from Salt and Thread Co., LLC. If you send back an item without our knowledge you risk the chance of your item getting lost, which then we are not responsible for replacing your item.
Please note we are not responsible for an item that a customer is returning for exchange, only until your package becomes in our possession at our Salt and Thread Co., LLC office, then we become responsible for the said package.